Blue Security

Established in 1989, Blue Security celebrated its 35th anniversary in November 2023.

As pioneers in the safety and security industry, the company has continuously adapted and expanded their services to ensure that the well-being of their communities and customers remains at the forefront of their operations. Their pursuit of excellence has been acknowledged through numerous prestigious awards, including the PMR Award from 2008 to 2022, the Caxton Reader’s Choice Award in 2022, the Daily News Your Choice Award for 2022, and the SAIDSA Reaction Man and SAIDSA Tech Man 2023 Award.

Blue Security’s fundamental purpose is to create safer communities where local people can thrive. Their core vision is to see active, engaged communities living free from fear; where people can walk freely in the streets, and children can play safely outside, supported by proactively partnering with stakeholders to create safe, thriving communities, with world-class technology solutions, industry-leading capabilities, and an unmatched passion for customer service.

By integrating the principles of King IV corporate governance, Blue Security prioritises transparency, accountability, and ethical practices across all aspects of the organisation. Their commitment to community, property and personal safety and security extends beyond industry standards as they consistently evaluate and enhance their strategies to better safeguard the well-being of their communities and customers. Furthermore, they actively contribute to the South African and local KZN economies.

Blue Security’s core values, encompassing Care, Ownership, Passion, and Service, are deeply ingrained within the company. With over 650 dedicated staff members and partnerships with 130 business partner technical teams, they not only prioritise crime mitigation but also actively support communities and businesses to thrive within KZN. Their strong community networks, coupled with their dominant presence and the largest fleet in KZN, enable them to combat crime effectively and contribute to the growth of the economy.

They firmly believe in the power of partnerships and collaboration with stakeholders, including Community Policing Forums, Business Against Crime, Neighbourhood Watches, and law enforcement agencies. Blue Security’s business model focuses on targeted relevance, enabling them to address the specific needs of the customers and communities in KZN’s North, Central, and South regions. This encompasses community activities, engagements, and crime awareness support.

Their approach goes beyond traditional armed response services, as they strive to drive a proactive community policing and partnering strategy. Blue Security provides their clients with real solutions that minimise preventable crime. Alongside the largest fleet of response vehicles in greater Durban, their Armed Response Officers, and a state-of-the-art Control Centre for designated areas, they have established a Community Crime Prevention Unit (CCPU) led by highly trained ambassadors and tactical officers. They are supported by a Community Command Centre (CCC) that monitors and responds to over 450 business and residential community crime WhatsApp groups. These operatives collaborate with neighbourhood watch groups, emergency first responders, SAPS, Metro Police, and dedicated paramedics, employing a holistic, intelligence-based approach to combatting crime.

In Blue Security’s ongoing commitment to transparency, their Crime Map, which displays incidents reported to their Control Centre, serves as a valuable tool for Blue’s business and residential customers, as well as the public. It provides an interactive and up-to-date overview of the latest crime trends across Durban and further allows the user to set up “notification zones”, which, once done, will send the user a message of incidents occurring in the specific area.

The commitment to innovation at Blue Security is clearly demonstrated by their range of value-added services, such as Blue Sky. This comprehensive offering includes Blue Aid Medical Emergency and Blue Help Roadside Assistance, showcasing their dedication to enhancing their clients’ safety and security. They make substantial investments in cutting-edge technology, such as Eye in The Sky cameras and automatic number plate recognition (ANPR) systems. These advancements ensure improved surveillance in public areas and bolster their clients’ overall safety. With the Blue Security Mobile Panic App, you can receive instant notifications and stay informed about your alarm system’s activity. The knowledge that your panic button is directly connected to immediate assistance during emergencies provides you with peace of mind. Through collaborations with their partners Dahua Technology and IDS, they embrace the latest technological breakthroughs, allowing them to offer smarter and more effective ways of safeguarding your property and personal well-being.

These partnerships have resulted in the development of safety and security power solutions that address challenges like load shedding, enabling us to better cater to their clients’ needs.

As we navigate the dynamic challenges of an ever-changing world, Blue Security’s vision of “active, engaged communities living free of fear” deeply resonates with their mission to foster safer environments where the local communities in KZN can thrive. To establish a robust defence against crime in neighbourhoods, Blue implements its Blue Zone strategy. This approach involves tailoring bespoke solutions based on the specific geographical area and the prevalent types of crime, while also considering the strategic safety needs of the residents. They prioritise real-time data collection and utilise artificial intelligence and data analytics to provide timely alerts. Through their “Virtual Estates” initiative, they offer cutting-edge solutions that leverage state-of-the-art AI-powered technology to enhance the safety of residents residing in non-gated estates.