UA-8884037-5 Melinda CooksonMelinda's major role is to drive the business forward and to ensure that standards and customer service continues to be fulfilled and exceeded. "We view ourselves as the experts in our field. We align ourselves with our clients' staffing needs, tailoring our services offerings to meet their diverse operational requirementsMELINDA COOKSON, the CEO of Futurelink, a national staffing solutions company, is unwaveringly passionate about the diverse industry she works in. In 1995, Melinda entered the staffing industry as a business development manager for a national staffing company. Five years later, armed with fantastic training and work experience, she took a huge leap of faith and started her own recruitment agency. "I started without any capital, however I was filled with loads of passion and tenacity to see this dream realised. I was fortunate to be given a small corner in a business friend's office to work from. I put my head down and worked very hard. All my planning took place at night and during the day I made sure that every productive minute was spent sitting in front of the right clients." Since those humble beginnings, Futurelink has grown to have a footprint in most of the major regions in South Africa. Experts in our field Melinda's major role is to drive the business forward and to ensure that standards and customer service continues to be fulfilled and exceeded. "We view ourselves as the experts in our field. We align ourselves with our clients' staffing needs, tailoring our services offerings to meet their diverse operational requirements." Futurelink places skilled people in various positions across a range of industries. "Our Flexible Staffing Division allows our clients to operate their businesses profitably through the peaks and troughs of their production cycles by allowing us to place bulk temps throughout these seasons." Futurelink enjoys a buoyant and well-staffed Industrial Relations (IR) Division wherein they have access to over 30 IR consultants as well as labour lawyers and attorneys around the country to assist clients with matters that may end up at the CCMA or Labour Court. Their Cleaning and Hygiene Division boasts well trained staff to ensure they keep their clients premises and factories spotlessly clean and hygienic. Futurelink's Payroll Division offers an efficient and accurate payroll service to their clients. "Futurelink's success to date has been based on service. As a business owner, I have made it my priority to ensure that exceptional staff are interacting with and supporting our clients. I remain passionate about the industry I operate in and my hands on approach to ensuring that my staff go over and beyond to ensure client satisfaction will remain an integral part of Futurelink's ethos." Inspired by ordinary people Melinda says that she is inspired by ordinary people who have faced adversity and have overcome challenges. These are the people we should be applauding. "Helping my clients, inspires and motivates me by offering workable and profitable solutions to sustain their businesses. For many of our clients, we have contributed to their success by placing good, productive people in their businesses. We have watched companies transition through all sorts of changes in the economy and are now running very successful and profitable businesses." Manage people upwards In addition, Melinda recognises that her company's success can be attributed to the great team with whom she has surrounded herself. "A business is only as good as the people it employs. Over time I have built an atmosphere of mutual respect amongst my staff, all of whom operate in an environment of integrity. I manage people upwards to make sure that they are doing their jobs properly and really encourage my staff to take ownership of their responsibilities, get involved and make the right decisions." A level of excellence Reflecting on the role of women, Melinda says that she does not believe that women should have a different approach to business to men. "I deal with a lot of men in business and I have never felt inferior or that they are treating me differently because I am a woman. I have always enjoyed a mutually respectful and professional relationship with my male clients. That said, make sure you deliver regardless of the gender of your client or customer." "We operate at a level of excellence that sets us apart in the marketplace. I am steadfast when it comes to following procedures and 'doing things properly', and nothing is too much trouble for our clients. The staffing industry is highly competitive, and you need to out-perform your competitors at every opportunity. We have done this time and time again. I am happy and grateful for what I have accomplished but there is still a lot I have to do." Uplifting others Melinda believes that it is essential for businesses to get involved and give back to communities. She was an active member of the Ukuthula Trust, which is an NPO based in Chesterville near Durban. She has also since formed the Futurelink Empowerment Trust which focuses on developing young people through educational support and career guidance. Melinda says that her family is a huge part of her life and in her leisure time she enjoys the outdoors and wildlife. "To my younger self I would say trust and enjoy your journey in this life. All the ups and downs, failures and successes, bad and good times. These all help to develop you, to teach you, to build great tenacity within you which will equip you for great things." she concluded. A business is only as good as the people it employs
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Cheryl Govender

CHERYL GOVENDER is the founder and owner of The Cake House in Pietermaritzburg. She is a qualified chef and professional cake artist. The Cake House has become a leading provider of designer cakes including engineered life-size cakes. Cheryl's exceptional cakes, each a masterpiece, have been featured in magazines and on television, and The Cake House is recognised as a leader in new age sugarcraft.

Cheryl is inspired by successful bakeries and cake artists. She explains, "This is a tough industry and requires not only talent, but a business mind, people skills, market insight, tenacity, and continuous learning and growth."

One of her biggest inspirations is Buddy Valastro, an American baker who is the star of the reality television series 'Cake Boss'.

Be clear about what must be achieved

Cheryl believes she got to where she is now and reached her goals by being clear about what she needed to achieve and why she needed to achieve them. She says her career started when she was fourteen when she was handed down decorating tools that her sister no longer needed. "Although I was a real tomboy, beating the boys at their own games in the streets, I did girly stuff when I went home, like playing with cake decorating tools and my dolls," she laughed.

Cheryl learned about sugar art by reading books from the municipal library and often left the kitchen in a mess after experimenting. Her Consumer Studies teacher recognised Cheryl's talent; arranged for her to attend a cake decorating course, and gave her a toolset, which she treasures to this day.
This teacher, now a retired school principal, adopted Cheryl as a daughter, helped her to believe in herself, and became her mentor to this day.
Cheryl won a Consumer Studies Inter School Award in matric due to her passion for cake decorating, but at that time she considered it a hobby, not a career.

After a year at college, Cheryl married and became a mother. She joined the corporate world but kept on making decorated cakes as a hobby to supplement her income. When her son was two years old, Cheryl entered and won the Pietermaritzburg Royal Show sugarcraft competition. This led to her teaching sugarcraft on a part-time basis at the now FET College in Northdale, something she continued passionately for 25 years. This Cheryl said, was fulfilling: "empowering women has always been close to my heart".

Focus on one thing and do it well

Cheryl gained wide experience in the corporate world, including ten years in shipping and international travel, before she started her own export business. This business crashed during the worldwide financial crisis of 2008 and she "fell back on her hands", starting a food catering business that also provided cakes. Cheryl made a few designer cakes assuming there was little market for these due to the high prices, but word of her quality and expertise spread and orders increased.

A traumatic divorce, the demands of being involved in catering, wedding décor, training and making cakes at the same time, made her realise that she needed to streamline her activities. In 2012 she decided to focus on one thing only and do it well and opened The Cake House. Cheryl, a single mom had herself, her mother's assistance, two children, and a house. As she had lost her vehicle, Cheryl went everywhere in running shoes while carrying cake ingredients and other items in a backpack.

Nothing was handed to her; she had no money and could not get a bank loan. Cheryl understood the risks involved but her faith and trust in God helped her. She managed to buy all her industrial baking equipment from a helpful appliance store on a three-month cash basis. Her business remains debt-free to this day.

Business skills are unrelated to gender

In Cheryl's view, women and men need the same business approach, as the skills required for a successful business are unrelated to gender. "Tenacity, hard work, honesty, patience and endurance are equally required from men and women." She does, however, concede that women face more challenges. She has had to face abuse, being a mother, and a divorce.

Achieving a work-life balance boils down to discipline for Cheryl. "It is necessary to make time for your family and yourself, and also to rest, but not working can be scary for a business owner with much to do," she says. "I've had to learn to set boundaries, say no, and cut myself off from work when it's time to relax and unwind." Gardening, time with her family and puppies, and doing things outside of the business help create a balance.

Brand ambassador

Cheryl is happy with what she has accomplished thus far and readily give others credit. Without her mother, she could not have set up The Cake House. Without the help of her husband Alan, her family, and staff members, she would not have been able to grow the business. She feels honoured having recently being appointed a brand ambassador with royal status, for Rolkem Colours, one of the world's largest food colourant providers.

While Cheryl is satisfied with the place she has reached, she is not comfortable about remaining there. Cheryl dreams of making the province proud of The Cake House as a tourism attraction. With a growing support structure in place, she is prepared to take risks within her means and take the business to the next level.

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