UA-8884037-5 Nomfundo McoyiNOMFUNDO MCOYI has come a long way - from township girl to teacher, to founder and CEO of the Icebolethu Group. Today she manages eight companies, employing a staff of more than 1000 peopleNOMFUNDO MCOYI has come a long way - from township girl to teacher, to founder and CEO of the Icebolethu Group. Today she manages eight companies, employing a staff of more than 1000 people. Nomfundo started with nothing, but she had a big dream. She knew she wanted to own a big funeral company. Giving up her teaching job and a regular salary, she started Icebolethu with no loan, no car and no mortuary. All she had was her meagre savings and small office in an old, run-down building in Hammarsdale; working her side-hustle to fund her core business. I had the vision Nomfundo sees her role as making sure that her companies run smoothly, are well managed, and looking after her team. She has always relied on her faith and her team to grow her business, and gives credit to God. "There were times when I had no-one supporting me, and my only hope was in God, and He has blessed us with so much and supported me all the way. And He has graced me with a very good team," she says. "I had the vision, but my team has always been very supportive of that vision; without my people I would not be where I am today." Nomfundo had no experience in the funeral business, and no mentor to guide her. Instead, she looked to her opposition - the major funeral companies. Nomfundo relates how she watched them to see what they were doing. "I never looked at the small companies. I always knew exactly what I wanted to achieve: I wanted to own a very big company, so I measured myself against the biggest and the best." "It's been a long journey. It wasn't easy and it took perseverance, focus and determination. I'd never even buried anyone - but I did my research and focused on my vision." Today, after only 10 years, with 85 offices, 20 mortuaries and an annual turnover in excess of R250 million, Nomfundo has certainly grown her business into one of the major companies in her industry. The Icebolethu Group includes eight companies encompassing various aspects of the funeral business. In addition to burial services, they cover funeral policies, tombstones, catering and loans. Nomfundo's charity, the Icebolethu Foundation, is particularly close to her heart. "My late grandmother was a remarkable woman and a great entrepreneur for her time. She was fierce, focused and determined, and she ran my grandfather's business when I was a child. I always wanted to be like her." Nomfundo relates how her grandmother was also a very giving woman, who went out of her way to care for people in her community. "My foundation was inspired by her and giving back to the community is my way of paying respect to the example she set for me." Making a difference The Icebolethu Foundation has several active projects, but Nomfundo is particularly proud of the Rhoda Girls project. The foundation has 'adopted' 50 girls to mentor for the next five years. These girls attend courses and camps, and the foundation pays their school fees. Nomfundo is personally involved in the mentoring, and as she puts it, "We're trying to create fifty more Nomfundos of the future; girls who have the skills and the confidence to go out and create businesses and employment for others." Education is one of her major focus areas, and the foundation sponsors the cost of university education for 18 girls. The Back to School programme has provided school uniforms for 1 200 school children this year and the Icebolethu Academy provides free computer lessons to high school learners, helping capacitate them for tertiary education. "Most of their township schools have no computers, and at the Academy we provide them with valuable skills for future studies and the workplace." "We also take care of the grannies, through the Gogo Feed programme, and build houses for the poor. We've just handed over a new house in Escourt, and we'll hand over another in Cato Ridge in December." I would love to do more Despite her achievements, Nomfundo is not com-placent. "I'm proud that I've achieved so much of what I set out to do, but I would love to do more. I'd like to double our staff complement over the next year, and within 10 years I want Icebolethu to be one of the greatest insurance companies in South Africa." When it comes to finding a balance in life, Nomfundo acknowledges that she's not very good at it. "I love my job and I'm very hardworking. I have a great team, but I'm still hands-on. I do find time for family and friends, that's very important. I love to travel, usually with my family. It's not only a great holiday, it's a great way to grow your knowledge, broaden your mind and see new opportunities." Looking back over her career, there's not much Nomfundo would do differently. "Being a woman has never held me back," she says, offering sound advice to other young entrepreneurs. "I don't apply gender to business, you must just be excellent at what you do. Focus on your goals and your vision and don't take shortcuts, they're not the answer. Don't expect people to hand you anything on a plate just because you're a woman, or just because you're black. Don't just chase money. Work hard, be professional and do things the right way, and for the right. I always knew exactly what I wanted to achieve
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Cheryl Govender

CHERYL GOVENDER is the founder and owner of The Cake House in Pietermaritzburg. She is a qualified chef and professional cake artist. The Cake House has become a leading provider of designer cakes including engineered life-size cakes. Cheryl's exceptional cakes, each a masterpiece, have been featured in magazines and on television, and The Cake House is recognised as a leader in new age sugarcraft.

Cheryl is inspired by successful bakeries and cake artists. She explains, "This is a tough industry and requires not only talent, but a business mind, people skills, market insight, tenacity, and continuous learning and growth."

One of her biggest inspirations is Buddy Valastro, an American baker who is the star of the reality television series 'Cake Boss'.

Be clear about what must be achieved

Cheryl believes she got to where she is now and reached her goals by being clear about what she needed to achieve and why she needed to achieve them. She says her career started when she was fourteen when she was handed down decorating tools that her sister no longer needed. "Although I was a real tomboy, beating the boys at their own games in the streets, I did girly stuff when I went home, like playing with cake decorating tools and my dolls," she laughed.

Cheryl learned about sugar art by reading books from the municipal library and often left the kitchen in a mess after experimenting. Her Consumer Studies teacher recognised Cheryl's talent; arranged for her to attend a cake decorating course, and gave her a toolset, which she treasures to this day.
This teacher, now a retired school principal, adopted Cheryl as a daughter, helped her to believe in herself, and became her mentor to this day.
Cheryl won a Consumer Studies Inter School Award in matric due to her passion for cake decorating, but at that time she considered it a hobby, not a career.

After a year at college, Cheryl married and became a mother. She joined the corporate world but kept on making decorated cakes as a hobby to supplement her income. When her son was two years old, Cheryl entered and won the Pietermaritzburg Royal Show sugarcraft competition. This led to her teaching sugarcraft on a part-time basis at the now FET College in Northdale, something she continued passionately for 25 years. This Cheryl said, was fulfilling: "empowering women has always been close to my heart".

Focus on one thing and do it well

Cheryl gained wide experience in the corporate world, including ten years in shipping and international travel, before she started her own export business. This business crashed during the worldwide financial crisis of 2008 and she "fell back on her hands", starting a food catering business that also provided cakes. Cheryl made a few designer cakes assuming there was little market for these due to the high prices, but word of her quality and expertise spread and orders increased.

A traumatic divorce, the demands of being involved in catering, wedding décor, training and making cakes at the same time, made her realise that she needed to streamline her activities. In 2012 she decided to focus on one thing only and do it well and opened The Cake House. Cheryl, a single mom had herself, her mother's assistance, two children, and a house. As she had lost her vehicle, Cheryl went everywhere in running shoes while carrying cake ingredients and other items in a backpack.

Nothing was handed to her; she had no money and could not get a bank loan. Cheryl understood the risks involved but her faith and trust in God helped her. She managed to buy all her industrial baking equipment from a helpful appliance store on a three-month cash basis. Her business remains debt-free to this day.

Business skills are unrelated to gender

In Cheryl's view, women and men need the same business approach, as the skills required for a successful business are unrelated to gender. "Tenacity, hard work, honesty, patience and endurance are equally required from men and women." She does, however, concede that women face more challenges. She has had to face abuse, being a mother, and a divorce.

Achieving a work-life balance boils down to discipline for Cheryl. "It is necessary to make time for your family and yourself, and also to rest, but not working can be scary for a business owner with much to do," she says. "I've had to learn to set boundaries, say no, and cut myself off from work when it's time to relax and unwind." Gardening, time with her family and puppies, and doing things outside of the business help create a balance.

Brand ambassador

Cheryl is happy with what she has accomplished thus far and readily give others credit. Without her mother, she could not have set up The Cake House. Without the help of her husband Alan, her family, and staff members, she would not have been able to grow the business. She feels honoured having recently being appointed a brand ambassador with royal status, for Rolkem Colours, one of the world's largest food colourant providers.

While Cheryl is satisfied with the place she has reached, she is not comfortable about remaining there. Cheryl dreams of making the province proud of The Cake House as a tourism attraction. With a growing support structure in place, she is prepared to take risks within her means and take the business to the next level.

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