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DRG Siyaya Article: Policy, Procedures and Disciplinary Code

Article by Nikita Pillay - HR & Compliance Best-Practice Specialist

Regardless of your organization’s size, developing formal policies and procedures can help ensure your organisation runs much more smoothly and efficiently.


Policies communicate the commitment, values and vision of the organization, ensuring employees understand exactly what is expected of them in various circumstances.


Policies and procedures save time and stress when handling HR and IR issues as there is a clear understanding that is communicated throughout the organisation. The absence of written policies results in unnecessary time and effort spent trying to agree on a course of action. With strict guidelines already in place, employees must simply follow the procedures and managers must enforce the policies.


Implementing these documents also improves the way an organization looks from the outside. Policies and procedures help to ensure your company complies with relevant regulations. They also demonstrate that organizations are efficient, professional, and stable. This can lead to stronger business relationships and a better public reputation.


What are Policies?

A ‘Policy’ is a predetermined course of action, which is established to provide a guide toward accepted business strategies, practices, and objectives. In other words, it is a direct link between an organization’s ‘Vision’ and their day-to-day operations. Policies identify the key activities and provide a general strategy to decision-makers on how to handle issues as they arise.  Well-written policies and procedures allow employees to clearly understand their roles and responsibilities within predefined limits.


Basically, policies and procedures allow management to guide operations without constant management intervention. This is accomplished by providing the organisation and employees with limits and a choice of alternatives that can be used to guide their decision-making process as they attempt to overcome problems.


As employees are hired, it is important that they understand the correct work process to ensure that the service or product maintains high quality.


The policy must:

  • Set out the aim of the policy.

  • Explain why the policy was developed.

  • List who the policy applies to.

  • Set out what is acceptable or unacceptable behaviour.

  • Set out consequences of not complying with the policy.

  • Provide a date when the policy was developed or updated.


What are Procedures?

The goal of every ‘Procedure’ is to provide the organisation and employees and with a clear and easily understood plan of action required to carry out or implement a policy.

A well-written procedure will also help eliminate common misunderstandings by identifying job responsibilities and establishing boundaries for employees.

Good procedures allow managers to control events in advance and prevent the organization (and employees) from making costly mistakes. A procedure can be defined as a road map where the trip details are highlighted to prevent a person from getting lost or ‘wandering’ off an acceptable path identified by the company’s management team. When procedures are followed, there is consistency in practice for work processes.

This helps to ensure that things are done the same way, every time and that all steps are followed. To create an acceptable policy, the following must be very carefully noted.


When you don’t enforce your procedures, you put your organization at risk.

If an employee or external person comes forward with an allegation against your company, having formal policies and procedures in place strengthens your case.

As organizations grow it is important to put things in writing that the organization values and deems important. Doing so in a detailed policy and procedure manual, that is shared with employees, can help to ensure that products and services maintain the high quality that customers expect.


Policies and procedures should be reviewed regularly by updating them when necessary is key to their success. In addition to annual review, consider updating your policies and procedures when the following circumstances also occur:

  • Adopt new equipment, software, etc.

  • See an increase in accidents or failures on-site.

  • Experience increased customer complaints.

  • Have a feeling of general confusion or increased staff questions regarding day-to-day operations.

  • See inconsistency in employee job performance.

  • Feel increased stress levels across the workplace.

  • Embark on significant change to the organisational structure.


What is a Disciplinary Code of Conduct?

This Code serves as guideline to the employee with reference to what will be deemed as irregular or unacceptable conduct. It spells out how to deal with any occurrences of a misconduct and gives guidelines as to the possible disciplinary measures which may be imposed, otherwise known as a sanction or an outcome. Less severe violations may result in warnings being issued, whereas some violations of the Disciplinary Code may result in due process being followed, such as a disciplinary hearing, prior to a sanction being provided.


It is important that the Policies, Procedures and Disciplinary Code of Conduct is communicated to all employees during induction of their employment, and that they acknowledge the session. This also safeguards the organisation from a legal perspective.


DRG can tailor these documents for your organisation and take into consideration industry regulations and best practice. DRG can further assist with the induction of these documents to your staff.


Contact Person:

Nikita Pillay



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