One of the key forces shaping our world of banking is the rapid pace at which our customers are adopting digital banking services. Our clients' instincts and behaviour have changed fundamentally over the years, they want to be self-enabled and do banking services whenever and wherever they want. As a result, for us at Standard Bank, accelerating our progress towards becoming a truly digital organisation is a precondition for achieving our strategic priorities of client centricity and integration.
"Amidst all the evolutions in customer expectations, competitive landscape as well as the digital arena, we remain focused on being a catalyst for faster, more inclusive, more sustainable economic growth and human development throughout the African continent. We continue to courageously pursue our vision of being the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value." Says Imraan Noorbhai, Standard Bank Provincial Head KwaZulu-Natal.
Imraan remains appreciative of the sheer dedication and unwavering support of the provincial leadership team; Hameed Noormahomed (Head Retail & Business Banking: Central Region), Victoria Ngwenya (Head Retail & Business Banking: Regional), Nathan Govender (Head of Commercial Banking), Mano Singh (Wealth Head KZN) and Lisa Forster (Head of Wealth and Investment KZN).
Through dedicated business units with specialist staff, Standard Bank offers a wide range of solutions to our customers, from the most basic to the most sophisticated of financial services.
Our retail banking division aims to deliver a Universal Financial Services Offering with a wide range of solutions that are tailored to suit individual client needs throughout all journeys in their lives. Our boutique of retail banking solutions ranges from student banking to young professionals, private & prestige banking and small and medium enterprises.
We aim to remain relevant in the markets in which we operate and our experienced and passionate teams are located across the province spanning across all major municipal boundaries. Our teams' continuous dedication to placing clients at the centre of all they do as well as understanding their needs, has resulted in Standard Bank achieving the biggest reduction in retail banking customer complaints reported to the Ombudsman for Banking Services South Africa (OBS) in 2018 compared to other banks. Simultaneously, Standard Bank was also nominated for two awards in recognition of our efforts in dealing with customer disputes and the demonstration of our commitment to treating customers fairly. This is a significant achievement in our efforts to be a client-centric bank.
As a leading financial services partner, our Business Banking segment within KZN comprises six suites spanning the entire Province through representation across all municipal boundaries covering key sectors such as Public Sector, Agriculture and Franchising. We understand that our commercial success, social relevance and sustainability over the long term depends on having a deep understanding of our clients, thereby ensuring that as our customers grow, we are a catalyst for much needed economic growth, and job creation in our province. This includes a thorough understanding of the ecosystems within which our clients operate by offering business products and services that are designed to enhance the experience of our customers along their business value chains.
Through our dedicated and highly skilled teams, we can deliver a holistic customer value proposition to our Business and Entrepreneur Banking customers as their trusted advisors. Our guiding principles pertain to keeping the promises we make to our clients, the culture of accountability, effective decision-making and our social relevance as we execute our business banking strategy.
"Our message is simple - we know Africa and China! Through our extensive network in Africa, China (in partnership with ICBC) and global strategic banking relationships; we work to understand the needs of our clients, provide trusted advice and appropriate solutions that consider the risks, regulatory environment and realities in these markets.
In supporting them as multinational businesses which are operating across diversified sectors, we are purposefully positioned as a strategic banking partner. Our legitimacy is backed up by our international presence in six key financial centres and 20 African countries including China.
Our mission is clear - we seek to promote and support our South African businesses to enter new markets in Africa and China. This way, our clients get to access new export markets and incentivised investment opportunities. We have built capacity for our clients to enter these markets and support them in taking advantage of these opportunities through our carefully executed and fit-for-purpose solutions. In addition, we offer non-financial support through our relationships with an extensive business ecosystem in government agencies and chambers of commerce and industries.
It remains our goal as Commercial Banking to create and deliver superior and tangible value to our entrepreneurial clients."
Standard Bank Wealth KwaZulu-Natal seamlessly delivers wealth solutions to our clients to Grow, Preserve, and Manage their individual needs. In doing so, our purpose is to provide financial peace of mind by enabling our clients to achieve their wealth ambitions through best of breed solutions in our various suites: Investments (Investment Planning, Offshore Investing, Online Share Trading), Insurance (Standard Insurance Limited Standard Bank Insurance Brokers, Standard Bank's Direct Life Insurance Services), Fiduciary Services (Estate Planning, Wills Drafting and Safe Keeping, Estate Administration, Trust Services and Beneficiary Care), Through our partnership with Liberty and STANLIB, we continue to provide a range of long-term insurance products, short-term insurance products, investment products and healthcare solutions.
Our advice framework is designed to deliver our services and solutions through our trusted financial experts with simplicity and impactful service, while enriching people's lives in a long-term relationship built on the core value of trust.
Wealth and Investment
Our Wealth Management Philosophy centres on managing, growing and protecting the generational wealth of our clients and their families.
High Net worth individuals and families come to Wealth and Investment for a combination of our investment skills, and thoughtful personal service delivered through a professional team of Relationship and Wealth Managers. We pride ourselves on having a global perspective together with the skills and experience necessary for identifying opportunities and navigating the potential financial risks for our clients and adapting accordingly.
Focussing on what matters most to our clients lies at the heart of our business. We are constantly striving to create exceptional client experiences which are built on confidence, trust, thought leadership and an unwavering commitment to solutioning for our clients' needs in the most appropriate way.
Although we are strategically positioned to operate globally, our boutique approach ensures our clients will never just be a number to us.
We are excited about having just set up a fully-fledged Family Office Platform within Wealth and Investment which we believe will compete with some of best Family Offices globally and be first to market from a South African context.
The world is a complex financial village that is constantly evolving. At Wealth and Investment, we are wholly dedicated to building Africa's most globally relevant wealth offering for HNW and Family Office clients.
Full Name of Company: Standard Bank - KwaZulu-Natal
Holding Company: Standard Bank Group Limited
Nature of Business: Corporate and Investment Banking.
Services / Products: Banking and finance solutions, Advisory and trading services and online business banking
Date Established: 1862
To be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.
Provincial Head KZN: Imraan Noorbhai
Head Business Banking: Hameed Noormahomed
Head Commercial Banking: Nathan Govender
Head Wealth KZN: Mano Singh
Head Wealth and Investments KZN: Lisa Forster
Physical Address: 1 Kingsmead Way, Kingsmead, Durban, 4001
Tel: +27 (0)31 374 1000