UA-8884037-5 Airports Company South Africa, The ACSA business has a network of nine airports, six of which are regional airports, and three that are international gateways - OR Tambo International, Cape Town International and King Shaka InternationalAirports Company South Africa Limited (ACSA) with a network of nine airports throughout South Africa handles over 98% of the country’s commercial air traffic. The ACSA airports have implemented its operating model that seeks to transform all their airports into multifaceted, global gateways for travel, trade, job creation and commerce opportunities. ACSA’s vision is to be a world leading airport business and has since transformed its South African airports into internationally renowned, structurally, and functionally advanced, customer focussed and award-winning aviation businesses. The ACSA business has a network of nine airports, six of which are regional airports, and three that are international gateways – OR Tambo International, Cape Town International and King Shaka International. Within South Africa, ACSA has built airports with a combined capacity of 54 500 million passengers. ACSA formed part of a consortium that took over the expansion and management of Chhatrapati Shivaji International Airport in Mumbai, India. In partnership with the Brazilian company, ACSA was successful in a bid to manage the development, maintenance and operations of Guarulhos International Airport in São Paulo, Brazil, the busiest international airport in Latin America. King Shaka International Airport From its inception in 2010, KSIA has garnered many accolades over this short period. Amongst many other awards, King Shaka International Airport (KSIA) was voted the best regional airport in Africa for 2023 at the Skytrax World Airport Awards. KSIA is a major economic catalyst for investment and growth in the region. KSIA stated that while passenger movement for the year April 2022 to March 2023 was down from the 6,1 million passengers per year recorded before the outbreak of COVID-19, the airport had significantly recovered its pre-pandemic route network. Durban is rated as the “event city” of South Africa and the airport works closely with strategic partners including, eThekwini Municipality, Durban Convention Bureau, ICC Durban, Durban Chamber of Commerce and Industry, Tourism KZN, Durban Tourism, Dube TradePort, Trade and Investment KZN and others to ensure the airport is always ready to welcome tourists, business and conference delegates. KSIA is a strategic member of the KZN Route Development Committee. Attracting long-haul international flights, which provide greater opportunities for the local manufacturing sector to export globally and removes potential hurdles for international travellers visiting the province is a key focus. This has allowed the province of KwaZulu-Natal to expand the potential to grow both its tourism business and trade. Socio Economic Development People and society are a key indicator of ACSA so investment in Socio Economic Development (SED) is a vital response to the socio-economic imperatives of the country. Therefore, ACSA’s social investment projects include mobility, health and welfare, job creation, community development, youth development, women empowerment, people with disabilities, environment and education; with focus on projects that boost infrastructure and education based on promoting tourism and jobs in South Africa. Annually Airports Company South Africa, support various projects that are aligned to the country’s National Development Plan, the King III report, Broad Based Black Economic Empowerment and the Skills Development Act. As part of its ongoing commitment to clean energy generation and sustainability, ACSA has rolled out a series of photovoltaic solar power plants at George, Kimberley and Upington Airports. To date four of ACSA airports have been awarded Level 1 Carbon Accreditation and includes KSIA who has been awarded the ISO 14001 Environment Accreditation. ACSA Focus ACSA’s vision is to become the most sought-after partner in the world for the provision of sustainable airport management solutions. The pillars that will ensure ACSA’s sustainability into the future is very clear; RUN AIRPORTS, DEVELOP AIRPORTS and GROW OUR FOOTPRINT. The ACSA strategy is underpinned by that decisions and actions taken will be based on its impact on people and society; to remain environmentally sustainable and to focus its business to continue contributing to the economic growth of the South Africa.COLIN NAIDOO's long career in the airport industry has spanned 25 years. Soon after joining Airports Company South Africa (ACSA), Naidoo realised that he had found his professional calling and enjoyed the airport environment. Over the years, he has moved up the corporate ladder to reach the position of Senior Manager for Corporate Affairs of King Shaka International Airport (KSIA). Naidoo says that his position includes a multitude of tasks with a focus on mainly managing external stakeholder relationships, although his responsibilities does extend to internal stakeholders. He also deals with media reporting and queries. In addition, he is responsible for managing the King Shaka International Airport brand, which he is passionate about growing. Regarded as one of the best airports in the world, passenger numbers and flights have been on the increase since KSIA opened nine years ago. From its inception in 2010, KSIA has garnered many accolades over this period. KSIA is a major economic catalyst for investment and growth in the region and celebrated a major milestone in 2019 of reaching almost six million passengers by the end on the 2018/19 financial year. "The airport is more than just the physical buildings, we don't take stakeholder engagements for granted and we keep on working on them. ACSA's been around for 26 years, and we wouldn't have been one of the most successful state-owned enterprises if we didn't invest in our stakeholder partnerships. The political, economic and financial climate changes constantly and we have had to adapt." Due to this approach, another major accolade was the commencement in October 2018 of three flights a week, by British Airways, directly from London to Durban with B787 900 aircraft. This was achieved through the collaboration of the KZN Route Development Committee now called DURBAN DIRECT (involving the city, province, ACSA, Dube TradePort, Tourism KZN, Trade & Investment KZN) and other stakeholders. The relationships that he has built with people have contributed to his success, said Naidoo. He added that he is inspired by the people that he meets every day. "Each time I walk through the airport, I feel the vibe of the space. I meet external people as well as those from the different levels of the operation itself. Over the years, I have built deep-rooted relationships based on mutual respect, which I keep on renewing." He added, "I have also built solid partnerships with the business, tourist and airport related sectors. The spirit of the airport and the industry never changes and that keeps me going and grounded." However, the one thing that stands out for him in his daily tasks, and which is the motto that he lives by, is the importance of 'service first'. He uses this motto to shape his response to any challenges that he confronts and says that this outlook is what drives him daily. He added that he is always ready to help other people, both at the airport and outside of it, whenever required. Naidoo's years of experience in the airport industry has prompted him to want to leave a legacy and share this wisdom with others. "With all my years at the airport it is of no use to me to keep all this knowledge. As part of my legacy, I would like to find ten people and before I retire, pass on all that I have learnt about this industry." Each of Naidoo's days at the airport is demanding. He says that as he has a long drive to work and back each day, he enjoys listening to 'good soul music' to switch off (and switch on). On the weekends, he says that he likes to dress down, so that people don't recognise him as he enjoys keeping his family life private, and visits flea markets as often as he can to unwind. COLIN NAIDOO's long career in the airport industry has spanned 25 years. Soon after joining Airports Company South Africa (ACSA), Naidoo realised that he had found his professional calling and enjoyed the airport environment. Over the years, he has moved up the corporate ladder to reach the position of Senior Manager for Corporate Affairs of King Shaka International Airport (KSIA). Naidoo says that his position includes a multitude of tasks with a focus on mainly managing external stakeholder relationships, although his responsibilities does extend to internal stakeholders. He also deals with media reporting and queries. In addition, he is responsible for managing the King Shaka International Airport brand, which he is passionate about growing. Regarded as one of the best airports in the world, passenger numbers and flights have been on the increase since KSIA opened nine years ago. From its inception in 2010, KSIA has garnered many accolades over this period. KSIA is a major economic catalyst for investment and growth in the region and celebrated a major milestone in 2019 of reaching almost six million passengers by the end on the 2018/19 financial year. "The airport is more than just the physical buildings, we don't take stakeholder engagements for granted and we keep on working on them. ACSA's been around for 26 years, and we wouldn't have been one of the most successful state-owned enterprises if we didn't invest in our stakeholder partnerships. The political, economic and financial climate changes constantly and we have had to adapt." Due to this approach, another major accolade was the commencement in October 2018 of three flights a week, by British Airways, directly from London to Durban with B787 900 aircraft. This was achieved through the collaboration of the KZN Route Development Committee now called DURBAN DIRECT (involving the city, province, ACSA, Dube TradePort, Tourism KZN, Trade & Investment KZN) and other stakeholders. The relationships that he has built with people have contributed to his success, said Naidoo. He added that he is inspired by the people that he meets every day. "Each time I walk through the airport, I feel the vibe of the space. I meet external people as well as those from the different levels of the operation itself. Over the years, I have built deep-rooted relationships based on mutual respect, which I keep on renewing." He added, "I have also built solid partnerships with the business, tourist and airport related sectors. The spirit of the airport and the industry never changes and that keeps me going and grounded." However, the one thing that stands out for him in his daily tasks, and which is the motto that he lives by, is the importance of 'service first'. He uses this motto to shape his response to any challenges that he confronts and says that this outlook is what drives him daily. He added that he is always ready to help other people, both at the airport and outside of it, whenever required. Naidoo's years of experience in the airport industry has prompted him to want to leave a legacy and share this wisdom with others. "With all my years at the airport it is of no use to me to keep all this knowledge. As part of my legacy, I would like to find ten people and before I retire, pass on all that I have learnt about this industry." Each of Naidoo's days at the airport is demanding. He says that as he has a long drive to work and back each day, he enjoys listening to 'good soul music' to switch off (and switch on). On the weekends, he says that he likes to dress down, so that people don't recognise him as he enjoys keeping his family life private, and visits flea markets as often as he can to unwind.
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INTRODUCTION

The ACSA business has a network of nine airports, six of which are regional airports, and three that are international gateways - OR Tambo International, Cape Town International and King Shaka International

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Mpumi Mpofu

Global Gateways for Travel

Airports Company South Africa Limited (ACSA) with a network of nine airports throughout South Africa handles over 98% of the country’s commercial air traffic. The ACSA airports have implemented its operating model that seeks to transform all their airports into multifaceted, global gateways for travel, trade, job creation and commerce opportunities.

ACSA’s vision is to be a world leading airport business and has since transformed its South African airports into internationally renowned, structurally, and functionally advanced, customer focussed and award-winning aviation businesses.

The ACSA business has a network of nine airports, six of which are regional airports, and three that are international gateways – OR Tambo International, Cape Town International and King Shaka International. Within South Africa, ACSA has built airports with a combined capacity of 54 500 million passengers.

ACSA formed part of a consortium that took over the expansion and management of Chhatrapati Shivaji International Airport in Mumbai, India. In partnership with the Brazilian company, ACSA was successful in a bid to manage the development, maintenance and operations of Guarulhos International Airport in São Paulo, Brazil, the busiest international airport in Latin America.

King Shaka International Airport
From its inception in 2010, KSIA has garnered many accolades over this short period. Amongst many other awards, King Shaka International Airport (KSIA) was voted the best regional airport in Africa for 2023 at the Skytrax World Airport Awards.

KSIA is a major economic catalyst for investment and growth in the region. KSIA stated that while passenger movement for the year April 2022 to March 2023 was down from the 6,1 million passengers per year recorded before the outbreak of COVID-19, the airport had significantly recovered its pre-pandemic route network.

Durban is rated as the “event city” of South Africa and the airport works closely with strategic partners
including, eThekwini Municipality, Durban Convention
Bureau, ICC Durban, Durban Chamber of Commerce
and Industry, Tourism KZN, Durban Tourism, Dube
TradePort, Trade and Investment KZN and others to
ensure the airport is always ready to welcome tourists,
business and conference delegates.

KSIA is a strategic member of the KZN Route Development Committee. Attracting long-haul international flights, which provide greater opportunities for the local manufacturing sector to export globally and removes potential hurdles for international travellers visiting the province is a key focus. This has allowed the province of KwaZulu-Natal to expand the potential to grow both its tourism business and trade.

Socio Economic Development
People and society are a key indicator of ACSA so investment in Socio Economic Development (SED) is a vital response to the socio-economic imperatives of the country. Therefore, ACSA’s social investment projects include mobility, health and welfare, job creation, community development, youth development, women empowerment, people with disabilities, environment and education; with focus on projects that boost infrastructure and education based on promoting tourism and jobs in South Africa.

Annually Airports Company South Africa, support various projects that are aligned to the country’s National Development Plan, the King III report, Broad Based Black Economic Empowerment and the Skills Development Act. As part of its ongoing commitment to clean energy generation and sustainability, ACSA has rolled out a series of photovoltaic solar power plants at George, Kimberley and Upington Airports. To date four of ACSA airports have been awarded Level 1 Carbon Accreditation and includes KSIA who has been awarded the ISO 14001 Environment Accreditation.

ACSA Focus
ACSA’s vision is to become the most sought-after partner in the world for the provision of sustainable airport management solutions. The pillars that will ensure ACSA’s sustainability into the future is very clear; RUN AIRPORTS, DEVELOP AIRPORTS and GROW OUR FOOTPRINT. The ACSA strategy is underpinned by that decisions and actions taken will be based on its impact on people and society; to remain environmentally sustainable and to focus its business to continue contributing to the economic growth of the South Africa.

Full Name of Business: Airports Company South Africa Limited (ACSA)
Nature of Business: Airport Management and Airport Infrastructure Development
Date Established: 1993
Subsidiaries: OR Tambo International, Cape Town International, King Shaka International, Bram Fischer International, George, East London, Kimberley, Port Elizabeth International, Upington International
Footprint: Management contract in Guarulhos, International Airport in São Paulo, Brazil and Chhatrapati Shivaji International Airport in Mumbai, India, MOU in Ghana and Munich
B-BBEE Status: Level 3

KEY PERSONNEL
CEO: Mpumi Mpofu
General Manager: Mr Nkosinathi Myataza
Assistant GM Client and Passenger Services:
Ms Azwifaneli “Fani” Mphaphuli

CONTACT DETAILS
Airports Company South Africa Head Office
Physical Address: 24 Johnson Road, The Maples Office Park, Bedfordview, Johannesburg
Postal Address: P.O. Box 75480, Gardenview, 2047
Tel: +27 (0)11 723 1400

KING SHAKA INTERNATIONAL AIRPORT
Postal Address: P.O. Box 57701, King Shaka International Airport, 4407
Tel: +27 (0)32 436 6000
Website: http://www.airports.co.za / http://www.acsa.co.za

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