UA-8884037-5 Kirsty FonzariKIRSTY FONZARI heads the marketing team for Expand a Sign International and Uzwelo Bags as well as ExpandaBrand USA and supports several Expand a Sign agencies globally in marketing. Kirsty's energy is never ending, and she will be opening a 360 turnkey agency called The Buro next year. There was a gap in the market to help Expand a Sign customers with various marketing disciplinesKIRSTY FONZARI heads the marketing team for Expand a Sign International and Uzwelo Bags as well as ExpandaBrand USA and supports several Expand a Sign agencies globally in marketing. Kirsty's energy is never ending, and she will be opening a 360 turnkey agency called The Buro next year. There was a gap in the market to help Expand a Sign customers with various marketing disciplines. Kirsty has founded a networking group called brand Cult that has been successfully running for three years. "I think one of the biggest gifts in business is being able to share knowledge and encourage collaborative partnerships," she said. She also has a passion for coaching young women in business. "I want to share what I've achieved with others and to remind women that business models are changing. They need to be open minded and explore all avenues of creativity to follow their dreams and to continue to challenge the norm." Kirsty is all about understanding customers and their needs and believes if you focus on your intention and you are specific with your communication amazing things happen. She admits to climbing the corporate ladder quickly, working her way up from operations manager of various restaurant management groups to director of operations for a group of healthy restaurant's in the United Kingdom (UK). Kirsty has successfully opened over 40 bars and restaurants in the UK and won the London "Time Out Bar of the Year", as well as Best Concept and Best Design, before returning to South Africa. Learning from mistakes She attributes her success to two things: making mistakes - "You can only progress by making mistakes and learning from those mistakes," she laughs; and her work ethic. "I'm not afraid to work hard with my team, communicate the vision clearly and get stuck in and get my hands dirty - that's a big part of the reason I am where I am today." Kirsty's inspiration has been Anna Wintour, chief editor of Vogue in the US. "What I really love about her is that she says: Don't be apologetic about decisions that you make. Make your decisions and know they're the right decisions. Hold your head up high, and just go with it." That resonates with Kirsty who describes herself as a risktaker. "Rules are meant to be broken", she jokes, and then more seriously, "I'd rather be a leader, than someone who follows", something she believes is evident in her marketing plan for Expand a Sign. Kirsty is confident that women have a different approach than men do in achieving success in business. "Women are edgy and risk takers who know how to get a lot of things done in one go." Kirsty is driven to giving women wings. Owning her achievements, Kirsty is happy with what she's accomplished in business. "My whole life has been around business...I'm into achieving things, I'm really pleased with where I am today, but I'd be a fool to think I'm just going to stop here; there's so much more I want to achieve." Kirsty's insights into achieving a work-life balance are that there can be costs too, attached to success. "For me, it's one of the most difficult things to achieve - if it's about a project, everything about that project will consume me, and I learned a really difficult lesson where I had to slow down a bit... it's something I have to continuously work on, something I have to remind myself of. I also know from experience that when you're exhausted, you're no good to anybody, so it's important to have those times when you can just sit back and relax and take in the view." Kirsty's advice to her younger self, knowing that women put themselves under pressure to be perfect because of our inherently critical society, is: "Don't take other people's opinions on board...it's okay to make mistakes and don't sweat the small stuff. Just enjoy life, because tomorrow's going to be another day." An Incredible Journey Talking about her background, Kirsty admits that where she is today comes with a story around her use and abuse of alcohol and drugs while designing bars and restaurants in London. She talks of juggling two balls, 'the addict alcoholic' and 'the work person', until it all came crashing down around her. "My addiction could potentially have crippled me...there were a few occasions when I could have been dead today." "And so," she concludes, "my journey has been that I want to start adding value. I've been clean and sober for quite a few years now... I have the freedom to be myself; to carry a message of hope, courage and strength; to not be ashamed of who I am as a woman today. I have the freedom to talk to people openly about it...It's been an incredible journey and so, in order to be completely authentic, I need to be able to share my story, and so that's kind of where I am today."Hold your head up high, and just go with it
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Cheryl Govender

CHERYL GOVENDER is the founder and owner of The Cake House in Pietermaritzburg. She is a qualified chef and professional cake artist. The Cake House has become a leading provider of designer cakes including engineered life-size cakes. Cheryl's exceptional cakes, each a masterpiece, have been featured in magazines and on television, and The Cake House is recognised as a leader in new age sugarcraft.

Cheryl is inspired by successful bakeries and cake artists. She explains, "This is a tough industry and requires not only talent, but a business mind, people skills, market insight, tenacity, and continuous learning and growth."

One of her biggest inspirations is Buddy Valastro, an American baker who is the star of the reality television series 'Cake Boss'.

Be clear about what must be achieved

Cheryl believes she got to where she is now and reached her goals by being clear about what she needed to achieve and why she needed to achieve them. She says her career started when she was fourteen when she was handed down decorating tools that her sister no longer needed. "Although I was a real tomboy, beating the boys at their own games in the streets, I did girly stuff when I went home, like playing with cake decorating tools and my dolls," she laughed.

Cheryl learned about sugar art by reading books from the municipal library and often left the kitchen in a mess after experimenting. Her Consumer Studies teacher recognised Cheryl's talent; arranged for her to attend a cake decorating course, and gave her a toolset, which she treasures to this day.
This teacher, now a retired school principal, adopted Cheryl as a daughter, helped her to believe in herself, and became her mentor to this day.
Cheryl won a Consumer Studies Inter School Award in matric due to her passion for cake decorating, but at that time she considered it a hobby, not a career.

After a year at college, Cheryl married and became a mother. She joined the corporate world but kept on making decorated cakes as a hobby to supplement her income. When her son was two years old, Cheryl entered and won the Pietermaritzburg Royal Show sugarcraft competition. This led to her teaching sugarcraft on a part-time basis at the now FET College in Northdale, something she continued passionately for 25 years. This Cheryl said, was fulfilling: "empowering women has always been close to my heart".

Focus on one thing and do it well

Cheryl gained wide experience in the corporate world, including ten years in shipping and international travel, before she started her own export business. This business crashed during the worldwide financial crisis of 2008 and she "fell back on her hands", starting a food catering business that also provided cakes. Cheryl made a few designer cakes assuming there was little market for these due to the high prices, but word of her quality and expertise spread and orders increased.

A traumatic divorce, the demands of being involved in catering, wedding décor, training and making cakes at the same time, made her realise that she needed to streamline her activities. In 2012 she decided to focus on one thing only and do it well and opened The Cake House. Cheryl, a single mom had herself, her mother's assistance, two children, and a house. As she had lost her vehicle, Cheryl went everywhere in running shoes while carrying cake ingredients and other items in a backpack.

Nothing was handed to her; she had no money and could not get a bank loan. Cheryl understood the risks involved but her faith and trust in God helped her. She managed to buy all her industrial baking equipment from a helpful appliance store on a three-month cash basis. Her business remains debt-free to this day.

Business skills are unrelated to gender

In Cheryl's view, women and men need the same business approach, as the skills required for a successful business are unrelated to gender. "Tenacity, hard work, honesty, patience and endurance are equally required from men and women." She does, however, concede that women face more challenges. She has had to face abuse, being a mother, and a divorce.

Achieving a work-life balance boils down to discipline for Cheryl. "It is necessary to make time for your family and yourself, and also to rest, but not working can be scary for a business owner with much to do," she says. "I've had to learn to set boundaries, say no, and cut myself off from work when it's time to relax and unwind." Gardening, time with her family and puppies, and doing things outside of the business help create a balance.

Brand ambassador

Cheryl is happy with what she has accomplished thus far and readily give others credit. Without her mother, she could not have set up The Cake House. Without the help of her husband Alan, her family, and staff members, she would not have been able to grow the business. She feels honoured having recently being appointed a brand ambassador with royal status, for Rolkem Colours, one of the world's largest food colourant providers.

While Cheryl is satisfied with the place she has reached, she is not comfortable about remaining there. Cheryl dreams of making the province proud of The Cake House as a tourism attraction. With a growing support structure in place, she is prepared to take risks within her means and take the business to the next level.

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