UA-8884037-5 Melanie VenessMELANIE VENESS has been the CEO of the Pietermaritzburg Chamber of Business, now the Pietermaritzburg and Midlands Chamber of Business (PMCB),since February 2011. She is the treasurer of the KwaZulu-Natal Business Chambers Council and serves on the KZN Economic Council. Previously, Melanie was the director of Pietermaritzburg Tourism.MELANIE VENESS has been the CEO of the Pietermaritzburg Chamber of Business, now the Pietermaritzburg and Midlands Chamber of Business (PMCB),since February 2011. She is the treasurer of the KwaZulu-Natal Business Chambers Council and serves on the KZN Economic Council. Previously, Melanie was the director of Pietermaritzburg Tourism. Melanie is exceedingly passionate about South Africa, which she describes as, "her beautiful country that she will defend to the last". She thinks this passion comes from being the daughter of a game ranger at Hluhluwe and growing up close to nature. Melanie says she is cause-driven rather than profit-driven, which is possibly due to her Irish upbringing. Unsure about what career to follow, Melanie worked for the South African Revenue Service (SARS) for a while before going to university. She loves the theatre, but her parents persuaded her not to follow acting as a career. Melanie explained that while numbers make sense to her, people fascinate her. She became the director of Pietermaritzburg Tourism after gaining experience in the finance world where she worked for ten years. Melanie was persuaded to apply for the Pietermaritzburg Chamber CEO position which, "has just been a fantastic fit". She guesses that a range of opportunities, networking, and engaging with people, contributed to her landing where she is now. As part of her quest to grow, learn and better understand, Melanie has recently graduated with B Comm in Industrial & Organisational Psychology. "Which just goes to show that you are never too old to learn!" she commented. Advocate for business Melanie is a team player with plenty of passion, vision, and energy. She is a creative, hands-on organiser, with a flair for marketing and a 'can-do' attitude. She ensures that the PMCB is an effective voice of business addressing all issues, including those that businesses find hard to raise. "My job is to advocate for business and to help develop an easier business environment." PCMB offers networking and training opportunities, and Melanie is directly involved with skills deve-lopment. The development of business is key in alleviating poverty and addressing unemployment; in her capacity as CEO she plays an important role in this area. Leave the world a better place Currently, Moeletsi Mbeki who she considers a friend and mentor serves as a source of inspiration for her. Mbeki has helped her understand South Africa's history and where the country's people came from. She admires him for his willingness to debate any issue and question things held as truths. Something Mbeki said that she remembers is, "when entering a potentially explosive situation, be 100% prepared to be convinced of the other person's point of view. If after really listening and considering you are not convinced, then prepare yourself to convince". While Melanie has been nominated for several awards, there is much she still wants to achieve. "I am driven to make a difference in my country; leave the world a better place, starting in my city. I want to see real difference on the ground; greater equality. The inequality in the country is inexcusable." One of her dreams is greater access to decent schooling and more opportunities for everyone. She wants the diversity of the country to be acknowledged and the value thereof recognised. "I'm not capable of solving all those problems, but I can make a difference and try to bring people to make contributions around issues that are as meaningful as possible." Women bring a different heart to the table As a woman, Melanie can't state if men and women experience business differently but admits that perhaps women need to work harder to get the same credit. She believes that the perspectives of men and women are different, the one not necessarily better than the other. However, their diverse perspectives are needed for a 360-degree view. "Women bring a different heart to the table," she says. Research confirms women are good at things like networking, business relationships and negotiations. The advice she would give her younger self is to question her truths; not take anything as a given. "When your truths are faulty, your behaviour is not appropriate. Form your own opinions, develop your own view of the world. Don't just talk to like-minded people, talk to divergent people to get as many different perspectives as possible." Finding space for everything and everyone For Melanie, achieving a work-life balance involves fulfilling different roles and finding space for everything and everyone. She grew into her career and was there for her children during their foundational phases. Working made her children confident, capable, and independent, making Melanie proud of the people they have become. She adds that in some spheres of one's life you belong to others as someone's mother or wife, but it is important to grow in a space that belongs to yourself, filled with meaningful things. This makes you a better person for yourself and others. Melanie is grateful for the way things worked out for her. She concludes, "It is not only important to balance your work needs with your family needs, but you must also do things that are important to you, you have one life, you may as well enjoy the journey." For her, there is no end to her journey. "There is a vision and a dream so it will hopefully always be a process of continuous improvement for me." Don't just talk to like-minded people, talk to divergent people to get as many different perspectives as possible
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Cheryl Govender

CHERYL GOVENDER is the founder and owner of The Cake House in Pietermaritzburg. She is a qualified chef and professional cake artist. The Cake House has become a leading provider of designer cakes including engineered life-size cakes. Cheryl's exceptional cakes, each a masterpiece, have been featured in magazines and on television, and The Cake House is recognised as a leader in new age sugarcraft.

Cheryl is inspired by successful bakeries and cake artists. She explains, "This is a tough industry and requires not only talent, but a business mind, people skills, market insight, tenacity, and continuous learning and growth."

One of her biggest inspirations is Buddy Valastro, an American baker who is the star of the reality television series 'Cake Boss'.

Be clear about what must be achieved

Cheryl believes she got to where she is now and reached her goals by being clear about what she needed to achieve and why she needed to achieve them. She says her career started when she was fourteen when she was handed down decorating tools that her sister no longer needed. "Although I was a real tomboy, beating the boys at their own games in the streets, I did girly stuff when I went home, like playing with cake decorating tools and my dolls," she laughed.

Cheryl learned about sugar art by reading books from the municipal library and often left the kitchen in a mess after experimenting. Her Consumer Studies teacher recognised Cheryl's talent; arranged for her to attend a cake decorating course, and gave her a toolset, which she treasures to this day.
This teacher, now a retired school principal, adopted Cheryl as a daughter, helped her to believe in herself, and became her mentor to this day.
Cheryl won a Consumer Studies Inter School Award in matric due to her passion for cake decorating, but at that time she considered it a hobby, not a career.

After a year at college, Cheryl married and became a mother. She joined the corporate world but kept on making decorated cakes as a hobby to supplement her income. When her son was two years old, Cheryl entered and won the Pietermaritzburg Royal Show sugarcraft competition. This led to her teaching sugarcraft on a part-time basis at the now FET College in Northdale, something she continued passionately for 25 years. This Cheryl said, was fulfilling: "empowering women has always been close to my heart".

Focus on one thing and do it well

Cheryl gained wide experience in the corporate world, including ten years in shipping and international travel, before she started her own export business. This business crashed during the worldwide financial crisis of 2008 and she "fell back on her hands", starting a food catering business that also provided cakes. Cheryl made a few designer cakes assuming there was little market for these due to the high prices, but word of her quality and expertise spread and orders increased.

A traumatic divorce, the demands of being involved in catering, wedding décor, training and making cakes at the same time, made her realise that she needed to streamline her activities. In 2012 she decided to focus on one thing only and do it well and opened The Cake House. Cheryl, a single mom had herself, her mother's assistance, two children, and a house. As she had lost her vehicle, Cheryl went everywhere in running shoes while carrying cake ingredients and other items in a backpack.

Nothing was handed to her; she had no money and could not get a bank loan. Cheryl understood the risks involved but her faith and trust in God helped her. She managed to buy all her industrial baking equipment from a helpful appliance store on a three-month cash basis. Her business remains debt-free to this day.

Business skills are unrelated to gender

In Cheryl's view, women and men need the same business approach, as the skills required for a successful business are unrelated to gender. "Tenacity, hard work, honesty, patience and endurance are equally required from men and women." She does, however, concede that women face more challenges. She has had to face abuse, being a mother, and a divorce.

Achieving a work-life balance boils down to discipline for Cheryl. "It is necessary to make time for your family and yourself, and also to rest, but not working can be scary for a business owner with much to do," she says. "I've had to learn to set boundaries, say no, and cut myself off from work when it's time to relax and unwind." Gardening, time with her family and puppies, and doing things outside of the business help create a balance.

Brand ambassador

Cheryl is happy with what she has accomplished thus far and readily give others credit. Without her mother, she could not have set up The Cake House. Without the help of her husband Alan, her family, and staff members, she would not have been able to grow the business. She feels honoured having recently being appointed a brand ambassador with royal status, for Rolkem Colours, one of the world's largest food colourant providers.

While Cheryl is satisfied with the place she has reached, she is not comfortable about remaining there. Cheryl dreams of making the province proud of The Cake House as a tourism attraction. With a growing support structure in place, she is prepared to take risks within her means and take the business to the next level.

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