UA-8884037-5 Merrill KingMerrill says that she lives her life to the absolute fullest and states, "If you are not living on the edge you are taking up too much space." She is an avid sportsperson and enjoys spending time in the gym, paddling or running to stay fit and 'to ensure a flow of endorphinsMERRILL KING, joint managing director of Capitol Caterers, has had a 36-year career in the food industry. "I wake up every day and I am really excited to go to work. Every day is full of challenges, deadlines and new experiences," she says. Merrill qualified as a chef through the trainee programme at the Royal Hotel in Durban. This culinary background has served her well, providing Merrill with a thorough knowledge of food preparation and service. Pursuing her passion for excellence on the plate, Merrill founded Blue Strawberry, a high-end catering service to corporate and private clients in Durban. On relocating to the KwaZulu-Natal Midlands in 1992, Merrill sold Blue Strawberry and it continues to operate with an impeccable reputation to this day. Merrill served as group executive chef for a period of twenty years at Capitol Caterers and was appointed joint managing director in 2017. Headquartered in Pietermaritzburg, Capitol Caterers was founded in 1992 by her husband Giles who as chairman, plays an active role in the business. The industrial catering company is currently entering its 27th year of service and caters for over 100 clients in KwaZulu-Natal, Eastern Cape, Western Cape, Free State, Gauteng as well as in Eswatini. Capitol Caterers core business is providing contract catering services to the education, healthcare, commercial and retirement sectors. Valuing relationships Merrill says that much of her time is spent travelling to the regional offices to ensure that these operations are well supported. In addition, she values the relationships that she has developed with her staff and she strives to understand their needs and ensure that they are happy. "My life has changed from being hands on and working in all our kitchens, to managing people and the business side of Capitol Caterers' daily operations," she explained. "I am inspired and humbled every day by the women on our staff. Many of them need to be at work by 6am and before leaving home they first tend to their family needs and then walk and catch buses to get to work and still serve our clients with a smile! They are the face of the company." However, in assessing the role of women in business, Merrill says that she thinks that women's roles are often undermined. "As much as one constantly strives for equality, discrimination is still alive and well. It has been, and still is, a tough struggle for women to be taken seriously, even though huge strides have been made in this area." Consequently, Merrill believes that much of her professional journey can be attributed to the support of the women in Capitol Caterers. "I believe that I am a successful woman in business because of all the women that I work with. We employ 1496 staff and of that 74% are women with 82% of our management positions being held by women. This shows that women aren't there just to wash the pots, clean the floors and make the odd salad. Women are the reason why catering companies such as ours are successful in South Africa." Merrill added that because women often rely on the support and strength of other women, they have become collaborative in the workplace. "A collaborative style of leadership is how I work at Capitol Caterers, ensuring input from all divisions when decisions are to be made, which generally results in ownership and buy in from everyone." Striving for excellence Capitol Caterers not only keeps up with food trends but ensures that all the food that is prepared in their kitchens is nutritious, fulfils a wide range of dietary needs while being beautifully presented and within budget. In order to ensure that the staff are skilled, Capitol Caterers has registered Midlands Hospitality Academy (MHA), which is accredited by the Quality Council for Trades and Occupations (QCTO) and CATHSSETA. "We used to believe that we needed to be the best that we can be. However nowadays, it is more important to ensure that our staff are upskilled and supported enough to ensure they are the best that they can be, and better than me," explained Merrill. "The success of a person should not be on how good you are but on how good your staff are at getting the job done. This approach ensures that the business can run effectively when you are not there to supervise." Life balance Merrill says that she lives her life to the absolute fullest and states, "If you are not living on the edge you are taking up too much space." She is an avid sportsperson and enjoys spending time in the gym, paddling or running to stay fit and 'to ensure a flow of endorphins.' A competitive canoeist, Merrill has won several agecategory gold medals in the Dusi and Fish River Marathons as well as a silver medal with partner, Sonja Bohnsack, at the World Marathon Canoeing Championships in Pietermaritzburg in 2017. She hopes to complete her 16th Dusi in 2020. Merrill has also competed in running events including two Comrades Marathons and five Two Oceans ultra-marathons. Merrill was the first woman to hold the position of president of Canoeing South Africa, which she occupied from 2008-2010. She is a long-serving board member of the South African Confederation of Sport and Olympic Committee (SASCOC). Whenever possible, Merrill enjoys relaxing with her husband, their three children and grandson. I am inspired and humbled every day by the women on our staff. They are the face of the company
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Cheryl Govender

CHERYL GOVENDER is the founder and owner of The Cake House in Pietermaritzburg. She is a qualified chef and professional cake artist. The Cake House has become a leading provider of designer cakes including engineered life-size cakes. Cheryl's exceptional cakes, each a masterpiece, have been featured in magazines and on television, and The Cake House is recognised as a leader in new age sugarcraft.

Cheryl is inspired by successful bakeries and cake artists. She explains, "This is a tough industry and requires not only talent, but a business mind, people skills, market insight, tenacity, and continuous learning and growth."

One of her biggest inspirations is Buddy Valastro, an American baker who is the star of the reality television series 'Cake Boss'.

Be clear about what must be achieved

Cheryl believes she got to where she is now and reached her goals by being clear about what she needed to achieve and why she needed to achieve them. She says her career started when she was fourteen when she was handed down decorating tools that her sister no longer needed. "Although I was a real tomboy, beating the boys at their own games in the streets, I did girly stuff when I went home, like playing with cake decorating tools and my dolls," she laughed.

Cheryl learned about sugar art by reading books from the municipal library and often left the kitchen in a mess after experimenting. Her Consumer Studies teacher recognised Cheryl's talent; arranged for her to attend a cake decorating course, and gave her a toolset, which she treasures to this day.
This teacher, now a retired school principal, adopted Cheryl as a daughter, helped her to believe in herself, and became her mentor to this day.
Cheryl won a Consumer Studies Inter School Award in matric due to her passion for cake decorating, but at that time she considered it a hobby, not a career.

After a year at college, Cheryl married and became a mother. She joined the corporate world but kept on making decorated cakes as a hobby to supplement her income. When her son was two years old, Cheryl entered and won the Pietermaritzburg Royal Show sugarcraft competition. This led to her teaching sugarcraft on a part-time basis at the now FET College in Northdale, something she continued passionately for 25 years. This Cheryl said, was fulfilling: "empowering women has always been close to my heart".

Focus on one thing and do it well

Cheryl gained wide experience in the corporate world, including ten years in shipping and international travel, before she started her own export business. This business crashed during the worldwide financial crisis of 2008 and she "fell back on her hands", starting a food catering business that also provided cakes. Cheryl made a few designer cakes assuming there was little market for these due to the high prices, but word of her quality and expertise spread and orders increased.

A traumatic divorce, the demands of being involved in catering, wedding décor, training and making cakes at the same time, made her realise that she needed to streamline her activities. In 2012 she decided to focus on one thing only and do it well and opened The Cake House. Cheryl, a single mom had herself, her mother's assistance, two children, and a house. As she had lost her vehicle, Cheryl went everywhere in running shoes while carrying cake ingredients and other items in a backpack.

Nothing was handed to her; she had no money and could not get a bank loan. Cheryl understood the risks involved but her faith and trust in God helped her. She managed to buy all her industrial baking equipment from a helpful appliance store on a three-month cash basis. Her business remains debt-free to this day.

Business skills are unrelated to gender

In Cheryl's view, women and men need the same business approach, as the skills required for a successful business are unrelated to gender. "Tenacity, hard work, honesty, patience and endurance are equally required from men and women." She does, however, concede that women face more challenges. She has had to face abuse, being a mother, and a divorce.

Achieving a work-life balance boils down to discipline for Cheryl. "It is necessary to make time for your family and yourself, and also to rest, but not working can be scary for a business owner with much to do," she says. "I've had to learn to set boundaries, say no, and cut myself off from work when it's time to relax and unwind." Gardening, time with her family and puppies, and doing things outside of the business help create a balance.

Brand ambassador

Cheryl is happy with what she has accomplished thus far and readily give others credit. Without her mother, she could not have set up The Cake House. Without the help of her husband Alan, her family, and staff members, she would not have been able to grow the business. She feels honoured having recently being appointed a brand ambassador with royal status, for Rolkem Colours, one of the world's largest food colourant providers.

While Cheryl is satisfied with the place she has reached, she is not comfortable about remaining there. Cheryl dreams of making the province proud of The Cake House as a tourism attraction. With a growing support structure in place, she is prepared to take risks within her means and take the business to the next level.

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