ACSA Launches “Rate My Facilities & Services” to Enhance Passenger Experience
- Maryke Dickinson
- 13 hours ago
- 1 min read
Air travel in South Africa is getting a customer-focused upgrade as the Airports Company South Africa (ACSA) introduces its new Rate My Facilities & Services initiative. Designed to make passenger feedback quick, simple, and impactful, the system empowers travellers to share their experiences in real time—right from within the airport.
The new platform is built around convenience. Passengers can participate in just a few easy steps: scan a QR code, rate the service or facility, and submit their feedback within seconds. This streamlined process ensures that travellers can contribute their thoughts without interrupting their journey.
QR codes have been strategically placed throughout ACSA-operated airports, including at help desks, retail checkouts, check-in counters, and other high-traffic areas. Whether it’s a comment on cleanliness, service efficiency, or retail experiences, passengers now have a direct line to help shape improvements.
According to ACSA, the initiative is part of a broader commitment to continuously enhance customer satisfaction and operational excellence. Real-time insights gathered from passengers will enable airport management teams to respond more effectively to challenges, identify trends, and implement meaningful upgrades across facilities and services.
For more formal queries or detailed assistance, travellers are encouraged to visit the official ACSA website or mobile app, or speak directly with airport staff members on-site.
With the Rate My Facilities & Services programme, ACSA is reinforcing its dedication to putting passengers first—ensuring every journey through its airports is smoother, more efficient, and tailored to traveller needs.
Your voice matters. Your feedback shapes the future of South African airports.
