Nonhlanhla Makhubalo, known as Nonie in the Business Process Outsourcing (BPO) industry, is the founder of Diverse Intellectual SA (DISA). Her company is more than just a contact centre; it is a platform for empowering women and unemployed youth. “At Diverse Intellectual SA, we focus on providing call centre services to both the domestic and international markets,” explains Nonhlanhla. “We have worked with well-known brands like Pineapple Insurance and MTN to name a few. We handle customer service, outbound sales calls, and various non-voice services such as email and chat support.”
With 13 years of experience in the call centre industry, Nonhlanhla’s story is one of growth and finding purpose in an unlikely place. “I used to be an introvert, someone who never liked speaking to people,” she recalls. “But the call centre industry took me out of my comfort zone. It was therapeutic in a way; helping others with their problems became a form of counselling for me.”
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