The Oyster Box has set the benchmark for providing five-star business and leisure facilities in Durban and KwaZulu-Natal. From accommodation, to dining establishments and The Spa, The Oyster Box has set unprecedented standards of excellence in service and delivery that are renowned locally and abroad.

The investment involved in the re-building and renovation of the iconic Oyster Box 11 years ago, was one of the most significant private investments in a hotel property in Durban and KwaZulu-Natal in 30 years. Over the past 12 years, The Oyster Box and The Spa at The Oyster Box, have won numerous national and international awards, putting the property firmly on the global tourism radar and contributing significantly to visitor/tourism numbers for the City of Durban and the Province.

These include:
• Luxury Lifestyle Awards - Best Luxury Beachfront Hotel in South Africa - 2022
• Pink Book - Voted one of the Top 3 Beach Wedding Venues - 2022
• World Travel Awards - South Africa’s Leading Luxury Hotel – 2021
• Condé Nast Traveller Readers’ Choice Awards – Voted No.9 in the Top 30 Hotels in Southern Africa- 2021
• Travel + Leisure ‘World’s Best’ Awards - No.2 in the Top 3 Africa Resort Hotels and voted in Top 100 Hotels in the World - 2021

With 86 luxurious rooms, suites, including a Presidential Suite and villas to choose from, The Oyster Box can accommodate the varied individual needs of every type of visitor. The hotel’s dining and relaxing facilities include:
• The Grill Room, with executive chef, Kevin Joseph at the helm, has always been the epitome of style and fine dining in Durban
• The beautiful Ocean Terrace overlooking the rolling Indian Ocean - perfect for families, groups and more casual dining
• The Palm Court - perfect for informal meals and the sumptuous traditional High Tea, served daily
• The Oyster Bar is the perfect place for fresh Sushi and seafood, light meals, tea and scones, predinner drinks and freshly harvested oysters.
• The Lighthouse Bar is a place is unwind over cocktails or sundowners
• The Chukka Bar has its own entrance and is The Oyster Box’s only smoking venue. The perfect place to end an evening over a whiskey and a cigar
• The Spa at The Oyster Box – an award-winning haven of tranquillity offering a range of wellness and beauty treatments

People
Part of the internationally recognised, Red Carnation Hotels Collection, The Oyster Box is proud to have been accredited as the first company to achieve Investors in People’s new Gold Standard across its entire worldwide operations since 2010. The Investor in People award is given to a business that demonstrates that people are at its heart and crucial to its success. Furthermore, it must demonstrate that it has robust systems in place (which are externally assessed), to ensure that its employees are able to play their part in helping the business to meet its goals.

Training and Development
With its Corporate Investors in People status at Gold Standard, The Oyster Box’s Training and Development Plan links directly to its business goals and strategy which is communicated openly to all of its people.

Everyone works toward the same main goals: to match the quality of service to the outstanding and superior quality of its product – with no fuss!

Environment
Across the globe, a dramatic shift has occurred in the way people look at the world. People are more aware of the effect they are having on the environment and it is becoming progressively more difficult for travellers to leave only footprints. Through the implementation of its Green Policy and ongoing efforts, The Oyster Box is committed to ‘green best practice’, the effects of which it is hoped, will make The Oyster Box one of the most ‘environmentally-caring’ hotels in Africa.

Community
The Oyster Box sees itself as an integral part of the broader community in which it operates, as well as within the communities in which its staff members reside. As a result, all the hotel’s CSI projects are aimed, not only at improving the quality of the lives of the less fortunate and needy in these communities, but also as assisting recognised charities, wherever possible, to meet the ongoing financial and material demands required to carry out their valuable work.

Staff from across all departments (and usually different staff members each time), regularly go out to assist with the distribution of items such as linen, towels, slippers, uniforms etc. to various charities.

This way ‘The Oyster Box Family’ becomes part of ‘the solution’, in their own communities.