Training challenges facing Retailers
In the retail sector, ongoing and regular training problems can cost an organisation time and money, as well as cause a headache for those in charge of scheduling and doing the training. Traditionally high staff turnover causes an ongoing training burden on store management to provide regular training and re-training on the in-store retail management solution – both at point-of-sale (POS) and in the back office.
Arch recognised the challenges facing our Arch Users and developed InArch.
InArch addressing training & skills development needs of Arch Users
The Arch suite of solutions is diverse and is rich in functionality to address all the important business processes. This poses a challenge per se to ensure that all personnel working with Arch are confident and fully equipped to use it to its full potential. Solid understanding and application of Arch will ensure that best operational practices are uniformly applied, which will increase operational efficiency and ultimately profitability.
InArch – comprehensive eLearning platform
InArch is the eLearning platform of Arch retail solutions. InArch gives you access to a library of eLearning and training courses/modules. InArch was developed to provide Arch Users with an online training portal where users can access learning material at their convenience.
InArch can assist store managers with stimulating career growth. Employees can access the InArch courses at work or at home, making it easier to develop themselves into new roles. Basic training, refresher training, or advanced training are offered to fit the training needs of a specific individual. All employees, including seasonal and/or temporary workers, can access training material around the clock.
InArch courses are built to cater for all learners. No matter their education level or experience in the retail environment, the course content is instructive, inter-active, and easy to understand.
An employee’s journey is monitored, and reports to managers can be provided on request. Course progress is saved, and courses are completed in the employee’s own time. InArch offers standardised training for employees in stores to ensure best operational practices are uniformly applied.
InArch will further be used to disseminate upgrade notes to all Arch Users and prepare employees for implementation. This means a quicker adoption of new system functionality and an increase in operational productivity and profitability.
Benefits
Basic, refresher or advanced training
Complete suite of Arch solutions covered
Used at your own convenience
Used in-store or at home
Stimulates career growth
Instructive, inter-active and easy to understand
Training status monitored
Enhances best operational practices
Counteracts high staff turnover
Supports release notes at upgrades