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Sagren Naidoo - The edge in retail

Arch Retail Systems is a leading player in the retail technology sector in southern Africa. The company develops, markets and services a suite of integrated retail management solutions to increase operational efficiency and ultimately profitability in operations where it is applied.


Arch Retail Systems was established in 2002 as a small family business who had a deep understanding of the management and operational needs of retailers. The company today has a southern African footprint with a head office in Cape Town and branches in all the major centres: Cape Town, Gqeberha, Durban, Bloemfontein, Midrand and Windhoek.


Arch is running in 1,800+ stores, where it is operational on 18,500+ check-out Point of sale (POS) points and back-office workstations.


The KwaZulu-Natal branch, established in 2004, was the first Arch branch. From humble beginnings this branch has gone from strength to strength and today has a personnel count of 14. The branch services retail clients throughout KwaZulu-Natal and Eswatini. Arch is operational in total of 267 stores, comprising of individual stores and 12 corporate groups, with more than five stores per group.


The company slogan says it all: ‘Arch for the Edge in retail’. The ‘Edge’ is offered to retailers by applying an understanding of challenges within retail and using new technologies and market knowledge to create business processes, mitigating such challenges. ‘Arch for the Edge in retail’. The ‘Edge’ is offered to retailers by applying an understanding of challenges within retail and using new technologies and market knowledge to create business processes, mitigating such challenges. The ‘Edge’ is offered to retailers by applying an understanding of challenges within retail and using new technologies and market knowledge to create business processes, mitigating such challenges.‘Arch for the Edge in retail’. The ‘Edge’ is offered to retailers by applying an understanding of challenges within retail and using new technologies and market knowledge to create business processes, mitigating such challenges.


The Arch solution is scalable, which allowed for deployment in smaller stores, over and above the larger stores serviced (10+ Arch points).


Arch products and services The fit-to-function suite of Arch products and services enable users to:

  • Effectively execute on inventory and margin plans

  • Improve control and understanding of operations

  • Serve the customer better

  • Improve profitability and cash flow

Why Arch are market leaders?


Arch Retail Systems has:

  • A multi-disciplinary team which is able to assess user needs and implement appropriate solutions

  • A comprehensive suite of solutions covering all required functionality around which solutions are formulated

  • Scalable solutions – suitable for small, medium and larger retail operations

  • Proprietary software developed in-house and continuously upgraded

  • A development strategy driven by user feedback and interaction together with market trends

  • Durable custom developed hardware for harsh African retail conditions

  • Solutions supported on-line from Head Office and regionally from branches (Southern African footprint)

  • Outcome driven – Arch user success is Arch’s success

  • Ultimately, it’s all about our greatest asset, our people.

Arch understands the importance of accurate operational information in retail to facilitate increased efficiencies, profitability and improved cash flow. Backed by highly proficient technical expertise, the Arch suite of software solutions focuses on delivering this to Arch users. Arch is not a systems supplier, but a business partner focussed on the success of retailers, as their success is Arch’s success.


There are various facets of the retail operation, each requiring specific functionality. Long gone is the time when a retailer only bought a POS solution to accommodate payment at check-outs.

Arch offers an integrated retail management solution addressing the diverse needs facing the retailer today.


T: +27 31 266 1699

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