Customer complaints are part of daily life in many sectors, with those in the wholesale and retail sector being at the coalface of it. Cashiers, sales assistants, merchandisers, warehouse staff, supervisors, delivery teams, and managers all work under pressure, often in direct contact with customers who may be frustrated, impatient, or emotional. A key challenge facing employers in this industry is to protect the customer relationship without acting unfairly towards the emplo

Theft and shrinkage remain persistent challenges for employers in the wholesale and retail sector. Whether it involves stock disappearing from a warehouse, till shortages, unauthorised discounts, collusion with customers, or manipulation of inventory systems, the financial impact can be significant. However, even where an employer strongly suspects misconduct, the investigation must still be lawful, fair, and procedurally sound.

Employers in South Africa’s hospitality industry are now firmly in the inspection spotlight. The sector is defined broadly under Sectoral Determination 14 and covers hotels, guest houses, lodges, restaurants, pubs, cafés, fast-food outlets and catering operations, so the compliance net is wide. That scrutiny is not theoretical. In 2025, the Department of Employment and Labour (DoEL) reported that its Inspection and Enforcement Services had conducted more than 308,000 inspecti

Just as many organisations were settling into established office-based, hybrid, or limited remote working models, rising fuel prices linked to ongoing conflict in the Middle East have introduced a new disruption. Increased commuting costs are once again forcing corporates to reconsider how, where, and when work is performed. The appropriate response from employers will depend on the nature of the work, the operational needs of the business, and the legal framework within whic

As winter settles across South Africa, businesses often experience a familiar challenge: a noticeable increase in employee absenteeism. While many absences are the result of genuine illness, employers are frequently faced with difficult questions around excessive sick leave, questionable medical certificates and the appropriate steps to take when absenteeism begins to affect operations.

The amendments operationalise a provision in the CPA that has been dormant for years. In practical terms, three things have changed:

When an employee’s terms and conditions of employment are regulated by the Basic Conditions of Employment Act, 75 of 1997 (BCEA), overtime is an area that is often misunderstood and incorrectly applied.

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These qualifications are for the person just finding their feet in HR, the administrator who's been doing the work for years without a formal credential to show for it, the manager who wants to understand people better, and the practitioner ready for the next level. If HR is part of your world – or if you want it to be – there's a place for you here.

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In today’s fast-paced retail industry, where efficiency and compliance are paramount, managing payroll can be a daunting task. With fluctuating employee schedules, complex tax regulations, and many compliance requirements, businesses often struggle to keep up with payroll administration while focusing on their core operations. This is where Labournet offers comprehensive payroll solutions tailored specifically for the retail sector.

Everything You Need to Know About Labour Law Risks South African businesses operate within a complex and evolving framework of labour legislation. The risk of non compliance is significant, obvious and direct costs include fines, arbitration awards, and prolonged litigation. However, the consequences extend further: companies may also face invasive labour inspections, diminished employee morale, negative publicity, and reputational damage that can deter clients, investors, an

Occupational hazards in the wholesale and retail industry - Labournet Durban

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Kamantha Naidoo - HCM Product Manager Labournet

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